In this case, that’s your Chromecast, router, and modem (if standalone). Step 2: The next step in troubleshooting Chromecast network issues is to try a simple disconnect/re-connect of all devices in the chain. If other devices in your house are able to connect without issue, then proceed to the next step. You may be experiencing a temporary Internet outage. Step 1: First, check that other devices in the house are able to access the internet and use the Wi-Fi without problems. Whatever the prevailing symptom, the cause can usually be traced to some kind of network issue. Perhaps you’ve encountered one of several buffering screens when trying to stream your favorite show. You may have noticed your Chromecast video looking tiled and spotty. In this guide, we’ve rounded up some of the most common Chromecast issues and what you can do to go about troubleshooting and fixing each one. Once in a while, you may notice connectivity issues, glitches with your phone, and other small problems that prevent you from using your Chromecast successfully. It's available in HD and 4K flavors (at $30 and $50, respectively), comes with a physical remote, and a customized home page based on your viewing history - putting it on par with similar Roku and Apple TV competitor devices.Įven if you've managed to set up the Chromecast without a hitch, like all modern tech, Google Chromecast issues can happen. If you need assistance accessing your router settings or want more information on your network's overall security, contact your internet service provider or the manufacturer of your router or gateway.While older Chromecast models are still available, Google's latest, the Chromecast with Google TV, still holds tried and true. These ports may be unsafely exposing your devices to the internet. Consider deleting ports 8008, 8009, and 8443 if they're listed.Navigate to the Port Forwarding setting.Using a web browser, open your router settings.Use a security protocol, such as WPA2, to further protect your network and ensure device compatibility.Only give your network name and password to people you trust.Update your Wi-Fi password periodically to ensure that only devices you trust are using your network.Make sure your Wi-Fi network is protected with a strong password.Keep your router firmware up-to-date to ensure the best performance and device compatibility.Use care when connecting your device to such networks. Our Chromecast-enabled devices typically can't connect to networks with “captive portals.” However, some hotels, university buildings or other structures may offer a broadly-available network that can be accessed with just a password. When you connect to such a network, anyone who is also on the network can also control your device, cast content to it, and see information about your device (what accounts are linked to it). Use caution when connecting to Wi-Fi networks Here are some recommendations to help keep your speaker or display, and Chromecast devices secure on your network. Our devices are designed this way intentionally, as this allows, for example, everyone on your home Wi-Fi network to cast content to your Chromecast. Anyone who can access the Wi-Fi network to which you have connected your Google Nest or Home speaker or display, or Chromecast device also has access to your devices.
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